Legal

Terms & Policies

Everything you need to know about cancellations, deliveries, pricing, and guarantees — kept simple and fair.

1

Cancellation Policy

Subscribers may cancel at any time with 7 days' written notice (WhatsApp or email). No cancellation fee applies. Unused prepaid days are refunded on a pro-rata basis.

2

Pause Policy

Subscriptions may be paused for up to 4 consecutive weeks per calendar year. Early bird rate is retained upon return from pause.

3

Missed Deliveries

If a delivery is missed due to Prakrutii Greens error, the subscriber receives a full replacement or credit note within 24 hours. Force majeure events (flooding, curfew) are communicated in advance.

4

Freshness Guarantee

All produce is guaranteed fresh at time of delivery. If greens are found wilted, discoloured, or damaged on arrival, a photographic complaint submitted within 4 hours of delivery qualifies for replacement.

5

Price Lock

Early bird subscribers' rates are locked for the lifetime of their continuous subscription. Price revisions apply only to new subscribers after the launch window closes.

6

GST (B2B)

GST at 5% is applicable on all B2B invoices and will be charged over and above the listed plan rates. B2B clients must provide valid GSTIN at sign-up.

7

Minimum Contract (B2B)

Cafe Essential and Restaurant Partner plans have a minimum 1-month commitment. Distributor tier requires a minimum 3-month agreement. Custom exit terms available for annual contracts.

8

Delivery Areas

Prakrutii Greens currently delivers across Ahmedabad (all PIN codes within BRTS/AMC zone). Gandhinagar expansion planned Month 2. Surcharge of ₹50/delivery applies for outer zones (SG Highway beyond GIFT City, Sanand).

9

Variety Availability

Specific varieties are subject to seasonal availability and growing cycles. Prakrutii Greens guarantees the committed quantity; substitution of variety with prior WhatsApp notice is permitted. Subscribers may indicate preferences.

10

Payment Terms

D2C: Monthly auto-debit via UPI, Razorpay, or bank transfer. B2B: Invoice raised on 1st of each month; payment due within 7 days (Net-7). Annual contracts billed quarterly.

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